Shipping & Returns

 

We at Invermoon want your online experience to be enjoyable, simple and successful.

 

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using the following online form.

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Payment & Shipping Times

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We accept most credit/debit cards. Most orders are shipped from Scotland within 3 business days (excluding weekends and holidays). If the item you have ordered is out of stock, we will contact you and let you know the lead time on your purchase. We do not ship on Saturday, Sunday or Local/Public Holidays. Customers must allow 10 working days for delivery before we will reship or refund orders.

 

Any returns should be sent to the following address. Please include a note with your order number, name, address, etc., with your returned items.

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5 Scarth Road,

Luncarty

Perth

PH1 3HG

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Back Orders

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In the unlikely event that any items in your order are unavailable for immediate shipment, the item(s) will be shipped immediately once back in stock with no additional shipping charges.

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Return & Exchange Policy

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If you have ordered items from us that you no longer need, want or are unhappy with, don't hesitate to get in touch to arrange your refund and return the item.

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We accept non-faulty items back from our customers within 30 days of delivery; however, the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in its original packaging.

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Any items you return due to being faulty will be refunded in full, including the delivery charge. The refund will be issued once we have inspected the items. You will be notified via email when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

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Any orders returned after 30 days are not entitled to any refund.

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For refunds, you must return your order to the address below.

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5 Scarth Road,

Luncarty

Perth

PH1 3HG